Job Description:
| The Quality Engineer is responsible for investigating and resolving quality-related issues, with a primary focus on Root Cause Analysis (RCA) and managing customer complaints. This role ensures that corrective and preventive actions are implemented effectively to maintain product quality and customer satisfaction. |
Job Responsibilities:
- Lead Root Cause Analysis for internal and external quality issues using structured problem-solving methodologies (e.g., 8D, Fishbone, 5 Whys).
- Manage and resolve customer complaints, ensuring timely communication and resolution.
- Develop and implement Corrective and Preventive Actions (CAPA) to prevent recurrence of issues.
- Collaborate with cross-functional teams (Manufacturing, R&D, Supply Chain) to drive quality improvements.
- Maintain documentation of investigations, actions, and results in compliance with company and regulatory standards.
- Monitor quality metrics and trends to identify systemic issues and improvement opportunities.
- Support audits and regulatory inspections related to quality processes.
Provide training and guidance on RCA tools and techniques to internal teams.
Job Requirements:
- Bachelor’s degree in Engineering or related field.
- 3+ years of experience in Quality Engineering or similar role.
- Strong knowledge of RCA methodologies and quality tools (8D, 5Y, FMEA, SPC).
- Experience in working directly with international customers.”
- Basic technical background in electronics and mechanics including technical understanding of drawings and procedures.
- Experience in manufacturing or high-tech industry.
- Excellent analytical and problem-solving skills.
- Effective communication skills for customer interaction and internal collaboration.
- Familiarity with ISO standards and regulatory requirements.
- High-level proficiency in English.
- Preferred – Knowledge of statistical analysis and data-driven decision-making.
- Preferred – Proficiency in quality management systems (QMS).
